Privacy Policy

 

Thank you for shopping with Battery Brothers Pty Ltd.

Under Australian Consumer Law (ACL), you have rights regarding refunds and returns that cannot be excluded. If your purchase experiences a major failure, you are entitled to a replacement or refund. If the product does not meet acceptable quality standards but does not constitute a major failure, you may be entitled to a repair, replacement, or refund.

Refunds & Replacements

Battery Brothers Pty Ltd will provide a refund, replacement, or repair if:

  • The item is faulty or does not meet acceptable quality standards.
  • The item is unsafe.
  • The item is not fit for its intended purpose.
  • The item does not match the description or sample provided.

If your product has a major problem, you can choose between a refund, exchange, or replacement. However, we are not required to provide a refund if you:

  • Change your mind.
  • Find the product cheaper elsewhere.
  • No longer want the item.

Minor Issues & Repairs

For minor issues, we may offer a repair within a reasonable timeframe. If the issue is not resolved within this period, you may choose a refund or replacement. In some cases, you can keep the item and receive compensation for any loss in value.

Proof of Purchase

To process a return, you must provide proof of purchase, such as:

  • A receipt.
  • A bank statement showing the transaction.
  • A photo of the receipt.

If proof of purchase cannot be provided, the store may, at its discretion, determine whether a refund or replacement is appropriate.

Manufacturer Repairs

In some cases, we may need to return the product to the manufacturer’s repair agent to assess the issue. A refund or replacement may be denied if the issue is caused by misuse or neglect.

⚠ Data Loss Warning: If returning an electronic product for repair, we recommend backing up all data, as settings, files, or media may be lost during the repair process.

Returns & Shipping

Due to the nature of our products, shipping returns may not be possible. Customers must return the product to their local Battery Brothers store. If you are unable to visit the store, contact us to discuss possible pick-up options, which may involve a call-out fee.

Order Cancellations

Battery Brothers Pty Ltd reserves the right to accept or reject any online order before delivery. This includes orders affected by:

  • Pricing errors
  • Incorrect product specifications
  • Stock availability issues

If an order is canceled before shipment, a full refund will be provided.

Privacy & Data Protection

To process returns, we may collect personal information in compliance with privacy laws. In cases where a return is accepted without proof of purchase, we may require identification (e.g., full name). All collected data is stored securely in accordance with our Privacy Policy.

For further inquiries, please contact admin@batterybrothers.com.au.